refund policy
Because purchases unlock digital downloads, refunds are handled differently from physical goods.
Digital download policy
All sales are generally final once a digital pack has been unlocked or downloaded, unless a refund is required by law.
Before purchasing, customers should review the product name, game/platform, description, and price shown in the cart and checkout.
When we can help
Support can review issues such as duplicate charges, a failed unlock after confirmed payment, accidental duplicate purchases, or a file that cannot be accessed from the customer's library.
If a product cannot be delivered and support cannot fix the issue, the store may provide a replacement, account correction, or refund depending on the situation.
Chargebacks
Opening a payment dispute without contacting support may pause account access while the payment provider reviews the case.
For the fastest help, send the order email, Discord account, and issue details to contact@crimzixwzrq.shop.